Frequently Asked Questions

Digital Subscription Information (10)

Many of our readers asked for their newspaper to be available on their computers, tablets and smart phones. On April 15th, we launched a freshly redesigned website that looks great and is easy to use on most mobile devices. In addition, we made a significant expansion in the amount of content available online.
The News-Gazette charges for this expanded digital access so we can continue to invest in the quality journalism you know and deserve. Real news is the product we sell. It is gathered, reported and edited by trained and experienced professionals who subscribe to a code of ethics. They bring decades of experience to the task of better understanding the world around us.

Your digital subscription will grant you unlimited access to news-gazette.com beyond the eight complimentary articles allowed for all guests each month. You'll enjoy complete access to news-gazette.com, including all of our news and sports articles, blogs, columns, multimedia, and much more.

If you are a current subscriber to The News-Gazette print edition, you can enjoy unlimited online access at no additional charge.

For unlimited online access to news-gazette.com, Illini HQ and our group websites only, a digital subscription is just $7.99/month. This is our Digital Only Subscription.

For unlimited access to Illini HQ only, a digital subscription is available for just $3.99/month. This is our Illini HQ Only subscription.

Any of these subscription options can be purchased here.

Our Premier Subscribers are those that receive seven-day home delivery of our print edition and pay for their subscription either annually or with our monthly EZ-pay direct debit option.
If you would like to become a Premier Subscriber, contact our Customer Care Center at between 8 a.m. and 5 p.m., Monday through Friday at 217-351-5252 or 1-800-660-7323.

Yes. If you only want to receive unlimited online access to news-gazette.com, a digital subscription is $7.99/month. This is our Digital Only Subscription.

All print edition subscribers have complimentary digital access as part of the subscription fee. Subscribers will need to create a free account to gain unlimited access to the website.
All visitors who are not subscribers to news-gazette.com will receive access to 8 complimentary articles monthly. Once you have reached the standard limit, you will be asked to sign up for unlimited access with a digital subscription, or to come back the following month when your access to 8 complimentary monthly articles renews. Your free, limited access resets at the beginning of each calendar month. Unlimited access is only for subscribers of our Digital Only package or print edition.
Learn more about digital subscription rates.

Visit members.news-gazette.com/upgrade, create an account, and tell us about your existing print subscription. You'll get instant access at no additional cost.

You can enjoy eight complimentary monthly article reads. Once you have reached the standard limit, you will be asked to sign up for unlimited access with a digital subscription, or to come back the following month when your eight complimentary monthly articles renew. Your free, limited access resets at the beginning of each calendar month. Unlimited access is available to members with digital or print edition subscriptions.

Not at this time. We’ll monitor this kind of use and decide if we can offer that in the future.

We can hold delivery of your printed paper as we have in the past, but most people really want to maintain access to their digital subscription. It’s a great way to stay informed of news back home on any laptop, tablet or smart phone from anywhere in the world.

Contact our Customer Care Center at between 8 a.m. and 5 p.m., Monday through Friday at 217-351-5252 or 1-800-660-7323.

Technical Information (8)

We've set the limit high enough that many readers won't have to pay for access to our web site. But if you're a regular reader, we hope you'll consider subscribing. As a subscriber, you'll receive unlimited access to all of our content, including articles, blogs, columns, multimedia, and much more. Start here to sign-up for digital access.

The following content areas will NOT be metered at this time:

  • All advertising, including classified ads

  • Home page and section fronts

  • Photo galleries

  • Online calendar

  • Weather report and weather related closings, such as school closings.

  • Access to information such as how to submit an announcement or letter to the editor.

  • Subscription information and ordering

  • Contact information

  • News-Gazette store, including Deal of the Day.

 

The following types of content will count toward your eight complimentary articles:

  • News and sports articles

  • Blogs and columns

  • Obituaries

You certainly can, and at no extra cost. We believe all commonly used devices are supported.

Yes, by using your unique user name and password you can access your subscription on however many devices you own or use.

We keep track so you don't have to. During your visits to news-gazette.com, you will see 2 pop-up messages on your screen notifying you how may article views remain for the month. The first message appears at the 4th article read. After your 8th article view, you will be asked to either subscribe for unlimited access, or return the following month when your 8 complimentary monthly articles renew.

We welcome feedback! It helps us to continue providing you with the best product we can. You may contact us through our feedback form or by using the Contact Us link in the menu.

Please send us your question, or contact our Customer Care Center at between 5 a.m. and 5 p.m., Monday through Friday at 217-351-5252 or 1-800-660-7323. Or click the Help tab from our home page send us a question. This will not count toward your monthly article limit.

Billing Information (4)

Current print subscribers will see no additional fee for digital access. For those who have digital subscriptions only, your preferred account will be automatically charged according to the terms you selected when you signed up.

You may cancel at any time. If you have questions about the status of your subscription call our Customer Care Center between 5AM and 5PM, Monday through Friday, and between 5AM and 10AM on Saturday, at 217-351-5252 or 1-800-660-7323.

We offer a bulk subscription program for business or organizations who wish to provide access to multiple users under a single billing account.
Unlike our standard subscriptions which offer a single user access from multiple devices, our bulk subscription program allows businesses to purchase access on a per-device basis.

Your price will be calculated in United States dollars.

Account Information (2)

You may change your email address and more by visiting your user profile, where you can manage this and other aspects of your account.

We are working to customize your digital experience to better serve you in the future, so each password will be unique to the person using it. If you require an additional password, just call us and we'll set you up with another one at no extra charge. Our goal is to make your viewing experience as enjoyable and unique to you as we can. You can look forward to special offers tailored to your individual interests and reading habits in the near future.